ISO / IEC 20000-1: 2018

INFORMATION TECHNOLOGY – SERVICE MANAGEMENT

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ISO 20000-1:2011 is a standard that specifies the requirements for setting up and managing an effective Information Technology Service Management System (SMS). The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. Its aim is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Emphasis is given on the importance of process integration. It means that cooperation and communication between interested parties is an essential condition for an effective SMS.

This standard can be applied to any service provider regardless of its size and activity that wishes to demonstrate its effectiveness in IT SMS to its clients, partners, suppliers or shareholders.

Enables IT organizations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice.
Helps any organization to ensure that service requirements delivered by a service provider will be fulfilled.
Helps a service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of its SMS.
Helps a service provider to monitor, measure, and review its service management processes and services.
Provides confidence to an organization as it ensures a consistent approach by all service providers, including those in a supply chain of this organization.
Ensures that SMS is aligned with the organization’s business objectives and processes.
Helps the organization to be in compliance with law or regulation related to information technology.
Provides the organization with a competitive advantage, especially in cases where Information technology service management is critical.

We are accredited by the Greek Accreditation Board (ESYD - National Accreditation Board), member of EA-MLA and IAF. Therefore we provide internationally recognized certificates.

We have strong and experienced staff and associates, who as auditors and / or technical experts carry out audits of high added value for your company.

We evaluate audit reports, monitor the long-lasting improvement of the Management System of your company, plan tailored audits and keep you updated on any evolution regarding your activities.

The accreditation covers most standards and products and therefore provides combined services resulting in competitive quotations.

TIME, ISSUE & VALIDITY OF ISO 20000-1:2018 CERTIFICATION

Provided that the Certification Audit of the organization’s Information Technology Service Management System is successful, the Certificate is issued shortly. The ISO 20000-1:2018 certificate is valid for three years during which time two annual surveillance audits must take place.

Please read the attachments for more information

ISO 20000-1EN